Communication Skills
How you communicate on paper, on the phone and face-to-face can make or break your career.
Writing to WOW! The Art of Business Writing
Make your writing stand out! Whether it’s for e-mails, reports or recommendations, this course will teach you how to make your message ten times more powerful and how to avoid the seven deadly sins of grammar.
"I Wish I Said That!": Successful Speech Writing
The goal of any speech is to express a speaker’s personality, passions and perspectives so as to leave a lasting impression on the audience. Join us for a fast-moving discussion on how to speak with impact.
Customer Service: Serving Your Customer
Most unhappy customers don’t complain, they leave silently and tell others about their bad experience. This program emphasizes the importance of providing quality customer service and how to create raving fans!
Professional Development Training is also available onsite. For more information, contact Dan Monaghan at 814/833-3200, 800/815-2660 or dmonaghan@mbausa.org.