Wouldn’t it be great to talk to someone who actually knows the ins-and-outs of the health-care system? Now, you can.
As an employee of an MBA member company, you can call our team of MBA Health-Care Advocates anytime for assistance in resolving numerous issues related to specific health-care plans, and claims processing and disputes.
- Review of current health-care coverage
- Assistance in filing claims
- Analysis of Explanation of Benefits (EOB) statements
- Assistance in reviewing determinations on benefit claims
- Evaluation of claims denials
- Assistance in filing appeals of claims denials
Call 800/815-2660 and let our MBA Health-Care Advocates simplify the process, cut through the confusion, and find you a solution quickly and efficiently.
How will you know what my policy covers when I’m not even sure?
There are many different types of medical policies and coverages. We will ask you to provide copies of whatever it is you may have in your files. Missing items will be requested from your employer or insurance carrier (with your authorization, of course).
What about my privacy?
MBA takes your privacy very seriously. Please see our privacy policy for more information.
With all of the privacy acts in place, how will you have access to my information?
You will be asked to sign an authorization to release information prior to getting started – and will be asked to do this per occurrence.
How can I send you my information?
You can use the U.S. postal service or provide the information in person.
Once my claim is resolved, what will you do with the information?
We will keep your information on file for up to three years, just in case there is additional future involvement. After that, any paperwork will be shredded.
There are many terms in my Summary of Coverage from the insurance company that I do not understand.
Please refer to our Glossary of Insurance Terms found on this website.
What are my insurance company’s claims and claims review procedures?
The claims and claims review procedure may differ from one insurance provider to the next. While you must review your benefits documents to determine the exact processes under you plan, here is a link to general claims and claims review procedures.
